General Clerk II - POS-14063 in Lexington, Kentucky For Sale
Company Description
Novitex Enterprise Solutions delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Job Description
We are currently seeking General Clerk II to sit in our London, KY client location and work in a high volume production environment handling applicant/enrollee verifications and complex resolution processes on healthcare applications. The right candidate will be an integral part of our talented team, supporting our continued growth.
Responsibilities include, but are not limited to:
Review electronic images to ensure high level of quality
Identify and correct poor images using desktop scanner technology
Prepare mail and documents for scanning
Lift large boxes of paper for storage or production use
Handle time-sensitive materials
Handle confidential materials
Process cash, or checks in accordance with security and operating policies and procedures
Perform daily key-operator mail processing equipment maintenance
Perform duties and special requests as assigned by team leader and manager
Ensure operating and quality standards are met based on service objectives
Maintain accuracy of required reports, logs and measurements
Ensure the highest levels of customer care
Identify and refer sales-cues leading to potential add-on business
Ensure adherence to business guidelines, safety & security procedures
Support financial results by minimizing site waste and rework
Required Qualifications:
Minimum of 1 year customer service related experience preferred
1 year of experience performing tasks supporting document scanning and imaging (or related applications, such as microfilming or high volume reprographics)
Work experience in email and Microsoft Windows environments is required
Keyboarding skills required
Ability to communicate effectively both in verbal and written form
Ability to effectively work individually or in a team environment
Ability to handle multiple projects simultaneously
Ability to adapt to change in a fast-growing production environment
Strong organizational and administrative skills
Demonstrated ability to show initiative and accept ownership of projects
Ability to use problem-solving skills in order to resolve client issues
Basic mathematical knowledge
Ability to meet employer's attendance policy
May be required to lift items weighing up to 50 pounds or the State maximum allowed with or without accommodations
May be required to sit, stand, and or walk for long periods of time with or without accommodations
HS Diploma or equivalent (GED) required
Click here to apply.